S. Anthony Arellano
Product Analysis Engineer, Analog Devices
Timeline
Product Analysis Engineer
ANALOG DEVICES PHILIPPINES, General Trias, Cavite City
• Conducted hands-on failure analysis activities
• Performed DC electrical testing, curve trace, circuit analysis/troubleshooting, fault isolation, micro-probing, deprocessing, material analysis and failure duplication
• Conducted root cause analysis of customer and internal return failures and helped to drive implementation of corrective action
• Conducted root cause drive failure analysis from new product design stage to volume ramp up production stage
• Conducted timely FA from new product qualification and reliability tests
• Write up customer-ready failure analysis reports
• Worked with product, process, and test engineers. Interfaced with customers
• Understands product functions, product circuits, device structure, wafer fab processes and MEMS manufacturing processes
June 2010 - Present
Inside Plant Operations Engineer
DIGITAL TELECOMMUNICATIONS PHILS. INC., SOUTH LUZON, Sta. Cruz, Laguna
• Ensured service availability through proper operation and maintenance of different telecommunication equipment within Sta. Cruz, Laguna Node
• Provided technical support to Customer Care, Access Network, and other groups which ensured delivery of good service to all customers
• Performed periodic preventive Maintenance on all Inside Plant equipment using established PM procedures
• Performed corrective actions to restore service to customers
• Assisted with the implementation of DSLAM roll-out, equipment upgrade/expansion and service improvement projects
• Liaised with other groups/departments during project implementation and other activities
• Prepared weekly and monthly reports and recommendations for review by my immediate superior
January 2010 - June 2010
Customer Service Representative
SiTEL PHILIPPINES, Pioneer Site, Boni Ave-Mandaluyong
• Assisted customers via phone and email for Digital River, USA
• Managed and resolved customer complaints via voice and email
• Provided clients with service and product information
July 2009 - September 2009